Question 1

When will I get my order?

Accepted Answer

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days [Covid-19]

Question 2

Where will my order ship from?

Accepted Answer

We work with an on-demand order fulfillment company with facilities worldwide!

Question 3

Will I be charged customs for my order?

Accepted Answer

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Question 4

My order should be here by now, but I still don't have it. What should I do?"

Accepted Answer

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s,
If you still have not located your package, please get in touch with us at contactus@withreferencedesigns.com quoting your order number.
 
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Question 5

How are your products made?

Accepted Answer

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Question 6

How do I track my order?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contactus@withreferencedesigns.com

Question 7

I received a wrong/damaged product, what should I do?"

Accepted Answer

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contactus@withreferencedesigns.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Question 8

Do you offer refunds?

Accepted Answer

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contactus@withreferencedesigns.com with photos of wrong/damaged items and we’ll sort that out for you.

Question 9

Can I exchange an item for a different size/colour?

Accepted Answer

Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contactus@withreferencedesigns.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

FAQ

Frequently asked questions